![]() You get a Windows Explorer window with an error message stating that the location (directory/folder) can not be found. The button on the More Troubleshooting Information does not take you to the correct location. I think I got Firefox from the Microsoft Store, but I can't be certain about it. Since this was a new computer, I was installing apps from multiple locations. ![]() If it is a rare occurrence, a help article may be, well, helpful. If this is a common occurrence, a tweak to this page in a future release would be helpful. If I go to the Settings and clear data, the folder that is a sub-folder of Packages is cleared, so Firefox "knows" where the data is, but the Troubleshooting Information page is confused. I am not sure if the data in character string 2 is consistent, or if it is a unique string created by Windows when Firefox was installed. The use of the Packages folder may be the result of installing an application that is not fully "Windows 11-native" or it may just be the new way Windows deals with some applications. I am not sure if this situation is unique to me, or if this is a common occurrence with Windows 11. The cache folder for the profile is located here:Ĭ:\Users\\AppData\Local\Packages\Mozilla.Firefox_\LocalCache\Local\Mozilla\Firefox\Profiles\.\cache2\entries The best I can tell, the actual Profile Folder created in Windows 11 is located here:Ĭ:\Users\\AppData\Local\Packages\Mozilla.Firefox_\LocalCache\Roaming\Mozilla\Firefox\Profiles\. The Firefox Profile Folder should be in this location, according to Firefox's Troubleshooting Information page (anonymized information in square brackets):Ĭ:\Users\\AppData\Roaming\Mozilla\Firefox\Profiles\. Searching for "cache2" in Explorer located the folder/directory in a different location. I double checked with Windows Explorer and this was the case. When I tried to check my profile using the Troubleshooting Information page (to open the folder) I received a message that the location was not available. When attempting to clean up the Firefox cache with another utility, I noticed that the amount of space recovered was much smaller than expected. I installed the Firefox browser (version 113.0.2 (64-bit)) onto a new PC running Windows 11.
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